Automechanika Frankfurt 2026

ZF Aftermarket will showcase its new AI Voice Agent for ZF [pro]Manager transforming ZF Aftermarket’s digital workshop management solution into a virtual front desk application. As digitalization reshapes customer interaction and daily operations, the AI Voice Agent adds real-time, natural-language phone interaction to ZF [pro]Manager. The solution is also competing in the AI Solutions & Digitalization category of the Automechanika Innovation Awards 2026.

Unlike a chatbot or a traditional automated phone menu, the AI Voice Agent enables open spoken dialogue. Using automatic speech recognition and natural language understanding, it interprets customer requests, including automotive terminology such as vehicle make, model and service types. Connected to live ZF [pro]Manager scheduling data, it can check availability and support appointment handling directly within the workshop’s digital workflow.

For workshops, the benefits are clear: fewer missed calls, less pressure on front-desk teams and improved customer intake, including outside normal opening hours. The AI voice agent answers inbound calls instantly, around the clock, and registers new callers in ZF [pro]manager during the call, capturing contact and vehicle data in a structured way.

ZF Aftermarket will also highlight the breadth of its technology portfolio, at Automechanika, with a key focus on braking. The company will introduce its TRW DOT 4 Brake Fluid ESP Recycled a sustainable alternative to conventional brake fluid.

ZF Aftermarket is the first company to bring a brake fluid with recycled content to the market – engineered* for excellence to meet the highest quality and safety standards, delivering long-lasting braking performance. The fluid itself contains 60%** post-consumer recycled material. This launch reflects growing demand from workshops, distributors and drivers for more sustainable aftermarket products.